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0191 265 5911
17-19 Heaton Road
Newcastle upon Tyne Tyne & Wear NE6 1SA
Mon8:30 - 18:00
Tue8:30 - 20:00
Wed8:30 - 18:00
Thu8:30 - 12:00
13:30 - 18:00
Fri8:30 - 18:00
SatClosed
SunClosed

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EASTER BANK HOLIDAY

Due to the coronavirus pandemic Heaton Road Surgery will remain open on Friday 10th April and Monday 13th April.  Our usual opening times apply.  The entrance door will remain locked.  Please refer to the information below.

 

Important update. 

As you will be aware we are currently dealing with a coronavirus pandemic. This is putting a considerable strain on medical services and we thank you for your patience and understanding during this extremely busy time.

If you have concerns about coronavirus please follow the advice on NHS online. If you have a persistent new cough and/or a high temperature of 37.8’C or above you will not be seen at the surgery

If your symptoms are mild you should follow government advice with regards to self-isolation and if you become unwell you should use the 111 service which is available on-line at 111.nhs.uk or by calling 111 if you do not have internet access.

The surgery is still open however the entrance door is now locked.  Due to the current pandemic we can no longer allow open access to all patientsPlease note we follow official guidance which is changing daily. Please be assured we are doing our utmost to continue to provide the best service possible during this difficult time. 

Prescriptions

All prescriptions will now be issued electronically to your nominated pharmacy.  When ordering repeat medication please allow 72 hours before contacting your pharmacy.   If you do not have a nominated pharmacy please let us know which pharmacy you would like to nominate.   Wherever possible please order your medication via Patient Access or the NHS app.  If you do not have online access please use our dedicated recording line.  Prescriptions can also be posted or left in the post box located on the right hand side of the surgery entrance.

Consultations

If you have a persistent new cough or high temperature of 37.8’C or above then you will not be seen at the surgery.  Patients will be given access to the surgery only after being pre-arranged by a clinician. Patients are asked to attend alone unless with a parent or carer.

Online communication.  Please help to keep our phone lines free for those without internet access.

NHS App – You can book GP appointments, order repeat prescriptions and access a range of other healthcare services. Registration for the NHS App can be completed online without input from your GP surgery . Visit https://www.nhs.uk/apps-library/nhs-app/

Patient Access –  Connects you to local health services when you need them most. Book GP appointments, order repeat prescriptions and discover local health services for you or your family via your mobile or home computer.    New registrations require completion via your GP surgery however we are unable to process new registrations at the present time.    Visit  https://www.patientaccess.com/

e-Consult -Request advice and treatment, by the end of the next working day, from e-Consult which is located on our practice website.   Get self-help advice for hundreds of common conditions.

Everyone is being reminded to follow Public Health England advice to:

  • • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • • Avoid touching your eyes, nose and mouth with unwashed hands.
  • • Avoid close contact with people who are unwell. You can find the latest information and advice from Public Health England at Further information is available on nhs.uk.

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Your NHS Data

You can choose whether your confidential patient information is used for research and planning.  Click on the link below for further information.

Your Data Matters to the NHS

 

Digital Services in Primary Care Survey.

Please feel free to complete the Digital Services in Primary Care Survey below.  The closing date is 31st October 2019

https://www.surveymonkey.com/r/DigitalPrimaryCareServices

 

Same day help for your poorly child

If your child has become unwell in the last few days and you would like urgent advice then please contact the surgery and we will arrange for a clinician to speak to you and if necessary to see your child, today – this could save you an unnecessary trip to A+E or a Walk-in Centre. Can we also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children – ask your GP for a copy, or view it online here

 

CQC Rating

Heaton Road Surgery was rated as outstanding overall in May 2015. To view the report you can go to  http://www.cqc.org.uk/location/1-571990671 or click on the link below.

Heaton Road Surgery 2015 CQC Inspection Report

 

Extended Access

 

Ear Care

If you think that you may need to have your ears are blocked with wax please download the leaflet below and follow the instructions before you contact the surgery.

Ear Self-Care Leaflet

 

Infection Control

Infection Control 2018 Annual Statement

 

GP Training

Heaton Road Surgery is a ‘training practice’. This means that young doctors wanting to enter general practice spend six months at a time with us as part of their training. As a training practice, your medical records may be used for educational purposes, but your confidentiality is ensured at all times.

 

Ordering of Repeat Prescriptions – Please refer to the ‘Important Information’ above our the latest guidance    

In order to request repeat medication please use one of the following methods.

  • Patient On-Line Access – please ask at reception to request this service if you wish to use it
  • Recorded message on 0191 2655911 , option 3
  • In person – either call into the surgery or there is a prescription post box at the surgery entrance
  • By post

 

A ‘healthier lifestyle’ helps you feel better:

  • Stop smoking
  • Eat a balanced diet with plenty of fruit and veg
  • Exercise regularly
  • Keep alcohol intake within recommended limits

 

Register at our practice

Please note that the temporary arrangements below are in now place for new registrations due to the current pandemic.

We are accepting new patient registrations at the practice.  Registration packs can downloaded from the links below, alternatively they can be posted to you upon request.  Due to the current pandemic the surgery entrance door is locked.  We therefore request that completed registration forms are photographed or scanned and emailed to the practice, our email address is: NGCCG.heatonroadsurgery@nhs.net.  Where this is not possible please post completed registration forms or place them in the surgery post box which is located to the right side of our entrance.  Please note that registrations will not be undertaken where forms are not fully completed or where they have been completed incorrectly.  Incomplete and incorrect forms will be returned.

If you wish to download the registration forms please choose the relevant pack from the following:

under 5s registration Pack

under 16s registration Pack

Adult registration Pack

 

Patient Choice Scheme for Out of Area Registrations

We are not participating in the Patient Choice Scheme for Out of Area Registrations. This is for a number of reasons, the most important of which is that we have not yet been informed of what the urgent care arrangements will be for out of area patients who are unable to attend the surgery. We believe that this may impact on patient safety so we will continue to request that patients moving out of our practice area reregister with a new practice.

 

Online Patient Access  Please note that we are unable to accept new registrations for online partient Access until further notice.  

You can book appointments to see your doctor, place orders for repeat prescriptions and also view a summary of your medical records online.

To do this you need to register at reception please see our opening times. When you register , we’ll give you all the information you need to get going.

Click on the link below to see how we intend to improve this service.

Statement of intent to offer online access to medical records

 

Practice Leaflet

Practice Leaflet

Please click the link above (“Practice Leaflet”) to download our practice leaflet.

 

Travel Vaccinations.    Please note that this service has been suspended until further notice. 

Patients are advised to refer to the guidance provided on the TravelHealthPro website:

https://travelhealthpro.org.uk/

Having read the above guidance we request that patients requesting NHS travel vaccinations download the travel risk assessment form, below, which is to be completed and returned to the surgery.  Upon receipt of the completed travel risk assessment form our practice nurse will contact you to discuss your request further and, if required, offer you an appointment.

TRAVEL RISK ASSESSMENT FORM

Please note that travel vaccinations do not take priority over medical appointments. We therefore advise that you submit your completed travel form in a timely manner (approximately 2 months before your date of travel).

We do not provide a private travel vaccination service therefore we are only able to offer vaccinations covered by the NHS programme.  Private travel advice and vaccinations can be sought at many larger pharmacies.

 

Test  Results

Test results are available to patients via on-line access.

Test results take time to reach us.  The practice will contact you should any treatments or follow up be required. If you do need to contact the surgery for test results please do so any weekday between 2pm and 5pm.  Enquiries about tests ordered at the hospital should be directed to that hospital, not the practice.

 

Patient Participation Group

We are actively looking for patients to join our Patient Participation Group. The members meet  between two and four times a year with staff members to discus practice matters and input from the members is greatly appreciated. If you are interested in joining the group please contact the surgery.

 

Telephone recording

All calls to and from the practice are recorded for training and monitoring purposes.  If you do not wish to have your calls recorded please notify the practice.

 

 

 

Booking an appointment:

To book an appointment please call in at the surgery and speak to a receptionist or telephone us on 0191 2655911. You can also book an appointment via our online patient access facility, please see our prescriptions page for a link to the user instructions and agreement.

Length of appointment:

Normally, an appointment with one of our doctors is of 10 minutes duration. However, if you feel you will need longer than this, please advise the receptionist at the time you are making your appointment.

It is helpful to bear in mind that it is difficult for the doctor to attend properly to several different issues in a single 10 minute appointment.

Cancelling an appointment:

If for any reason you cannot attend your appointment, or no longer require it, please call reception on 0191 2655911 to let us know.  This allows us to offer the appointment to other needy patients and saves both time and money for the NHS.

Text reminders:

Text message reminders are sent out 2 days before your appointment. If you would like a text reminder please ask when booking your appointment.

For information on our appointments and how they work please see our Appointment information leaflet

Repeat Prescriptions

Please allow 48 hours for your repeat prescription to be processed.  From 1st July 2018 requests for repeat prescriptions can be taken in person at the surgery, by fax, post, or by using the online patient access facility.

The online facility allows patients to order repeat prescriptions and book GP appointments this is also available via an app on your mobile phone.

Please click on the link below for the Practice Agreement and instruction to apply to for use the online facility:

User Instruction Agreement

Once the agreement is signed you will need to visit the surgery to obtain your user name and password.

You will be asked from time to time to make an appointment with a doctor or nurse to check your repeat medication to ensure that this is still the most appropriate treatment for you.