We want to get better at communicating with our patients. We want to make sure ...
5th July 2016 at 4:40 pm
The NHS in Newcastle upon Tyne and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.
Call 111 now if you’ve been:
Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.
Further information is available on nhs.uk.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
Your NHS Data
You can choose whether your confidential patient information is used for research and planning. Click on the link below for further information.
Digital Services in Primary Care Survey.
Please feel free to complete the Digital Services in Primary Care Survey below. The closing date is 31st October 2019
Same day help for your poorly child
If your child has become unwell in the last few days and you would like urgent advice then please contact the surgery and we will arrange for a clinician to speak to you and if necessary to see your child, today – this could save you an unnecessary trip to A+E or a Walk-in Centre. Can we also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children – ask your GP for a copy, or view it online here
Heaton Road Surgery was rated as outstanding overall in May 2015. To view the report you can go to http://www.cqc.org.uk/location/1-571990671 or click on the link below.
If you think that you may need to have your ears are blocked with wax please download the leaflet below and follow the instructions before you contact the surgery.
Heaton Road Surgery is a ‘training practice’. This means that young doctors wanting to enter general practice spend six months at a time with us as part of their training. As a training practice, your medical records may be used for educational purposes, but your confidentiality is ensured at all times.
Ordering of Repeat Prescriptions
In order to request repeat medication please use one of the following methods.
A ‘healthier lifestyle’ helps you feel better:
Register at our practice
We are currently accepting new patient registrations at the Practice.
Registration forms can be collected from the surgery or downloaded and completed in advance. Please bring the completed forms plus appropriate proof of identity into the surgery where a receptionist will check your details.
If you wish to download the registration forms please choose the relevent pack from the following:
Patient Choice Scheme for Out of Area Registrations
We are not participating in the Patient Choice Scheme for Out of Area Registrations. This is for a number of reasons, the most important of which is that we have not yet been informed of what the urgent care arrangements will be for out of area patients who are unable to attend the surgery. We believe that this may impact on patient safety so we will continue to request that patients moving out of our practice area reregister with a new practice.
Online Patient Access
You can book appointments to see your doctor, place orders for repeat prescriptions and also view a summary of your medical records online.
To do this you need to register at reception please see our opening times. When you register , we’ll give you all the information you need to get going.
Click on the link below to see how we intend to improve this service.
Please click the link above (“Practice Leaflet”) to download our practice leaflet.
Patients are advised to refer to the guidance provided on the TravelHealthPro website:
Having read the above guidance we request that patients requesting NHS travel vaccinations download the travel risk assessment form, below, which is to be completed and returned to the surgery. Upon receipt of the completed travel risk assessment form our practice nurse will contact you to discuss your request further and, if required, offer you an appointment.
Please note that travel vaccinations do not take priority over medical appointments. We therefore advise that you submit your completed travel form in a timely manner (approximately 2 months before your date of travel).
We do not provide a private travel vaccination service therefore we are only able to offer vaccinations covered by the NHS programme. Private travel advice and vaccinations can be sought at many larger pharmacies.
Test results are available to patients via on-line access.
Test results take time to reach us. The practice will contact you should any treatments or follow up be required. If you do need to contact the surgery for test results please do so any weekday between 2pm and 5pm. Enquiries about tests ordered at the hospital should be directed to that hospital, not the practice.
Patient Participation Group
We are actively looking for patients to join our Patient Participation Group. The members meet between two and four times a year with staff members to discus practice matters and input from the members is greatly appreciated. If you are interested in joining the group please contact the surgery.
All calls to and from the practice are recorded for training and monitoring purposes. If you do not wish to have your calls recorded please notify the practice.
Booking an appointment:
To book an appointment please call in at the surgery and speak to a receptionist or telephone us on 0191 2655911. You can also book an appointment via our online patient access facility, please see our prescriptions page for a link to the user instructions and agreement.
Length of appointment:
Normally, an appointment with one of our doctors is of 10 minutes duration. However, if you feel you will need longer than this, please advise the receptionist at the time you are making your appointment.
It is helpful to bear in mind that it is difficult for the doctor to attend properly to several different issues in a single 10 minute appointment.
Cancelling an appointment:
If for any reason you cannot attend your appointment, or no longer require it, please call reception on 0191 2655911 to let us know. This allows us to offer the appointment to other needy patients and saves both time and money for the NHS.
Text message reminders are sent out 2 days before your appointment. If you would like a text reminder please ask when booking your appointment.
For information on our appointments and how they work please see our Appointment information leaflet
Please allow 48 hours for your repeat prescription to be processed. From 1st July 2018 requests for repeat prescriptions can be taken in person at the surgery, by fax, post, or by using the online patient access facility.
The online facility allows patients to order repeat prescriptions and book GP appointments this is also available via an app on your mobile phone.
Please click on the link below for the Practice Agreement and instruction to apply to for use the online facility:
User Instruction Agreement
Once the agreement is signed you will need to visit the surgery to obtain your user name and password.
You will be asked from time to time to make an appointment with a doctor or nurse to check your repeat medication to ensure that this is still the most appropriate treatment for you.