We want to get better at communicating with our patients. We want to make sure ...
5th July 2016 at 4:40 pm
Important Coronavirus Update.
As you will be aware we are currently dealing with a coronavirus pandemic. This is putting a considerable strain on medical services and we thank you for your patience and understanding during this extremely busy time.
If you have concerns about coronavirus and have mild symptoms please follow the advice on NHS online. If you become unwell you should contact the surgery or use the 111 service which is available on-line at 111.nhs.uk or by calling 111 if you do not have internet access.
The surgery is still open however the entrance door is now locked. Due to the current pandemic we can no longer allow open access to all patients. Please note we follow official guidance which is changing daily. Please be assured we are doing our utmost to continue to provide the best service possible during this difficult time.
All prescriptions will now be issued electronically to your nominated pharmacy. When ordering repeat medication please allow 72 hours before contacting your pharmacy. If you do not have a nominated pharmacy please let us know which pharmacy you would like to nominate. Wherever possible please order your medication via Patient Access or the NHS app. If you do not have online access please use our dedicated recording line. Prescriptions can also be posted or left in the post box located on the right hand side of the surgery entrance.
If you have a persistent new cough or high temperature of 37.8’C or above then you will not be seen at the surgery. Patients will be given access to the surgery only after being pre-arranged by a clinician. Patients are asked to attend alone unless with a parent or carer.
Online communication. Please help to keep our phone lines free for those without internet access.
NHS App – You can book GP appointments, order repeat prescriptions and access a range of other healthcare services. Registration for the NHS App can be completed online without input from your GP surgery . Visit https://www.nhs.uk/apps-library/nhs-app/
e-Consult -Request advice and treatment, by the end of the next working day, from e-Consult which is located on our practice website. Get self-help advice for hundreds of common conditions.
Everyone is being reminded to follow Public Health England advice to:
For more information please see this useful video
Your NHS Data
You can choose whether your confidential patient information is used for research and planning. Click on the link below for further information.
Digital Services in Primary Care Survey.
Please feel free to complete the Digital Services in Primary Care Survey below. The closing date is 31st October 2019
Same day help for your poorly child
If your child has become unwell in the last few days and you would like urgent advice then please contact the surgery and we will arrange for a clinician to speak to you and if necessary to see your child, today – this could save you an unnecessary trip to A+E or a Walk-in Centre. Can we also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children – ask your GP for a copy, or view it online here
Heaton Road Surgery was rated as outstanding overall in May 2015. To view the report you can go to http://www.cqc.org.uk/location/1-571990671 or click on the link below.
If you think that you may need to have your ears are blocked with wax please download the leaflet below and follow the instructions before you contact the surgery.
Ordering of Repeat Prescriptions – Please refer to the ‘Important Information’ above for our the latest guidance
In order to request repeat medication please use one of the following methods.
A ‘healthier lifestyle’ helps you feel better:
Register at our practice
Please note our temporary registration arrangements due to Covid-19.
We are accepting new patient registrations. Registration packs can downloaded from the links below, alternatively they can be posted to you upon request. Due to the current pandemic the surgery entrance door is locked. We therefore request that completed registration forms are photographed or scanned and emailed to the practice, our email address is: NGCCG.firstname.lastname@example.org. Where this is not possible please post completed registration forms or place them in the surgery post box which is located to the right side of our entrance. Please note that registrations will not be undertaken where forms are not fully completed or where they have been completed incorrectly. Incomplete and incorrect forms will be returned.
If you wish to download the registration forms please choose the relevant pack from the following:
Patient Choice Scheme for Out of Area Registrations
We are not participating in the Patient Choice Scheme for Out of Area Registrations. This is for a number of reasons, the most important of which is that we have not yet been informed of what the urgent care arrangements will be for out of area patients who are unable to attend the surgery. We believe that this may impact on patient safety so we will continue to request that patients moving out of our practice area reregister with a new practice.
Online Patient Access Please note that we are unable to accept new registrations for online patient Access until further notice.
You can book appointments to see your doctor, place orders for repeat prescriptions and also view a summary of your medical records online.
To do this you need to register at reception please see our opening times. When you register , we’ll give you all the information you need to get going.
Click on the link below to see how we intend to improve this service.
Please click the link above (“Practice Leaflet”) to download our practice leaflet.
Travel Vaccinations. Please note that this service has been suspended until further notice.
Patients are advised to refer to the guidance provided on the TravelHealthPro website:
Having read the above guidance we request that patients requesting NHS travel vaccinations download the travel risk assessment form, below, which is to be completed and returned to the surgery. Upon receipt of the completed travel risk assessment form our practice nurse will contact you to discuss your request further and, if required, offer you an appointment.
Please note that travel vaccinations do not take priority over medical appointments. We therefore advise that you submit your completed travel form in a timely manner (approximately 2 months before your date of travel).
We do not provide a private travel vaccination service therefore we are only able to offer vaccinations covered by the NHS programme. Private travel advice and vaccinations can be sought at many larger pharmacies.
Test results are available to patients via on-line access.
Test results take time to reach us. The practice will contact you should any treatments or follow up be required. If you do need to contact the surgery for test results please do so any weekday between 2pm and 5pm. Enquiries about tests ordered at the hospital should be directed to that hospital, not the practice.
Patient Participation Group
We are actively looking for patients to join our Patient Participation Group. The members meet between two and four times a year with staff members to discus practice matters and input from the members is greatly appreciated. If you are interested in joining the group please contact the surgery.
All calls to and from the practice are recorded for training and monitoring purposes. If you do not wish to have your calls recorded please notify the practice.
Booking an appointment:
To book an appointment please call in at the surgery and speak to a receptionist or telephone us on 0191 2655911. You can also book an appointment via our online patient access facility, please see our prescriptions page for a link to the user instructions and agreement.
Length of appointment:
Normally, an appointment with one of our doctors is of 10 minutes duration. However, if you feel you will need longer than this, please advise the receptionist at the time you are making your appointment and your request for an extended appointment will be assesed by a doctor.
It is helpful to bear in mind that it is difficult for the doctor to attend properly to several different issues in a single 10 minute appointment.
Cancelling an appointment:
If for any reason you cannot attend your appointment, or no longer require it, please call reception on 0191 2655911 to let us know. This allows us to offer the appointment to other needy patients and saves both time and money for the NHS.
Text message reminders are sent out 2 days before your appointment. If you would like a text reminder please ask when booking your appointment.
For information on our appointments and how they work please see our Appointment information leaflet
You will be asked from time to time to make an appointment with a doctor or nurse to check your repeat medication to ensure that this is still the most appropriate treatment for you.