17-19 Heaton Road, Byker, Newcastle Upon Tyne, NE6 1SA

Telephone: 0191 265 5911

Patient Information

We provide a wide range of services and clinics for patients at our practice.

You can find out more by clicking on the links.


We run all our surgeries by an appointment system only. GP Appointment Types: We offer appointments that are available to book 3 days, 7 days and 14 days in advance ... [continue] Appointments

Contact Us

Phone Number: Reception: 0191 265 5911 (Press Line 1) Secretary: 0191 265 5911 (Press Line 2) Prescription Clark: 0191 265 5911 (Press Line 3) You can plan how to get ... [continue] Contact Us


We value your feedback on our services. The Friends and Family Test (FFT) is an important tool that allows the opportunity for feedback on your experience with Heaton Road Surgery. ... [continue] Feedback

Non-NHS services

The NHS does not pay for some of the services we provide. Our fees for Non-NHS Services are displayed in the attachment below. Non-NHS Fees Price List 2022-23 Please note.  ... [continue] Non-NHS services

Online services

What can I do through using online services? Order repeat prescriptions Access NHS 111 online Find NHS Services near you Manage your organ donation decision Manage your hospital referral Book ... [continue] Online services

Repeat Prescriptions

How to order a repeat prescription: You can order your repeat medication through: – NHS app. – Patient Access website. – Calling the Surgery on 0191 265 5911 and press ... [continue] Repeat Prescriptions

Sick Notes / Fit Notes

Unable to work for less than 7 calendar days: If you have been off work and ill for less than 7 days, your employer will provide you with a SC2 ... [continue] Sick Notes / Fit Notes

Test Results

Normal test results: We do not routinely inform you if your test results are normal.   Abnormal test results: If further action is needed based on test results, you will ... [continue] Test Results

Access to medical records

The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be ... [continue] Access to medical records

How to register

Can I register with Heaton Road Surgery: To register with the Surgery you must live within our Practice Boundary area. Click the below link to view our boundary area and ... [continue] How to register

Named GP

All patients at Heaton Road Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP

Our Network

We are a part of the Newcastle East Primary Care Network. We are a group of 7 different GP Practices that work together to provide new and specialist services that ... [continue] Our Network

Transport Links

Local Transport Links to the Surgery. Bus: Coaster 1 (Go North east) Get off the bus on Shields Road bus stop. 3 minute walk to the Surgery. Number 91 Bus ... [continue] Transport Links

Updating your details

If you change your name, address or telephone number it is important that you let us know.  Please let us know by completing our Change of Personal Details form below. ... [continue] Updating your details

Date published: 28th August, 2014
Date last updated: 12th February, 2024