17-19 Heaton Road, Byker, Newcastle Upon Tyne, NE6 1SA

Telephone: 0191 265 5911

When to use NHS 111

NHS 111 can help if you think you need medical help right now.

How to access NHS 111:

Other ways to contact 111

Text relay

Call 18001 111 using text relay, 24 hours a day.

British sign language (BSL)

Use signvideo.co.uk/nhs111

Help in other languages

Call 111 and ask for an interpreter.

What will NHS 111 do:

Depending on what you need, you might be advised to:

  • call 999 or go to A&E in an emergency
  • go to an urgent treatment centre
  • see an evening and weekend GP (out-of-hours GP)
  • book a callback from a nurse
  • get urgent specialist support, for dental or mental health problems
  • contact your own GP surgery
  • see a pharmacist for help with a minor illness
  • look after yourself safely at home

111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Date published: 22nd August, 2023
Date last updated: 22nd August, 2023