17-19 Heaton Road, Byker, Newcastle Upon Tyne, NE6 1SA
Telephone: 0191 265 5911

Our Mission:

“Heaton Road Surgery is committed to working collaboratively to provide our patients with the highest quality of accessible personalised care and ensuring our patient’s best interests come first regardless of race, religion, nationality, age, sexual orientation or gender identity. We are passionate about having a positive impact on reducing health inequalities in our area.”

When to use NHS 111

NHS 111 can help if you think you need medical help right now.

How to access NHS 111:

Other ways to contact 111

Text relay

Call 18001 111 using text relay, 24 hours a day.

British sign language (BSL)

Use signvideo.co.uk/nhs111

Help in other languages

Call 111 and ask for an interpreter.

What will NHS 111 do:

Depending on what you need, you might be advised to:

  • call 999 or go to A&E in an emergency
  • go to an urgent treatment centre
  • see an evening and weekend GP (out-of-hours GP)
  • book a callback from a nurse
  • get urgent specialist support, for dental or mental health problems
  • contact your own GP surgery
  • see a pharmacist for help with a minor illness
  • look after yourself safely at home

111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Date published: 22nd August, 2023
Date last updated: 22nd August, 2023