Heaton Road Surgery

Online services

Please help to keep our phone lines free for those without internet access.

Online appointments – Important notice

Please note there are currently no appointments available to book via the NHS app or Patient Access.  If you need to book an appointment please contact the surgery on 0191 2655911 or alternatively you may wish to complete an e-Consult request which can be accessed via the e-Consult link below.

As a practice we recommend the NHS App to access our online services.  The NHS App can be downloaded from the Apple and Google App Stores. Other online access apps created by private developers are available and many offer additional options, which might include appointments with private providers. The practice has no control over the content of these apps, does not endorse any private services. The practice does not profit from any apps. “


For more information, download our Online Access Patient Information Leaflet online access patient leaflet


You can order repeat prescriptions and access a range of other healthcare services. From 1st November 2022, all patients will have access to their full medical records.  Registration for the NHS App can be completed online without input from your GP surgery . Visit https://www.nhs.uk/apps-library/nhs-app/

Patient Access

Connects you to local health services when you need them most. Order repeat prescriptions and discover local health services for you or your family via your mobile or home computer.      Visit  https://www.patientaccess.com/

As a practice we recommend


Request advice and treatment, by the end of the next working day, from e-Consult .   Follow this link to get self-help advice for hundreds of common conditions.