We would like to inform you of the following services
North East NHS Independent Complaints Advocacy Service.
They offer a free service which is independent of the NHS and will help you explore your options at any stage of a complaints process. Their contact details are as follows:
t. Free Phone: 0808 802 3000
e. ica@carersfederation.co.uk
www.carersfederation.co.uk
Complaining to the Health Services Ombudsman
It is the aim of the NHS Complaints Procedure that complaints be resolved at a local practice level. However, if you remain dissatisfied you have the right to request an independent review by the Health Services Ombudsman.
If you have any questions about whether the Ombudsman may be able to help you or about how to make a complaint please contact them:-
Helpline: 0845 015 4033
Email: phso.enquires@ombudsman.org.uk
In writing:
The Parliamentary and Health Service Ombudsman
Millbank Tower
21 Millbank
London
SW1P 4QP
Further information can be found on their website at:
www.ombudsman.org.uk
