17-19 Heaton Road, Byker, Newcastle Upon Tyne, NE6 1SA

Telephone: 0191 265 5911

Complaints Services

We would like to inform you of the following services

North East NHS Independent Complaints Advocacy Service.
They offer a free service which is independent of the NHS and will help you explore your options at any stage of a complaints process.  Their contact details are as follows:

t. Free Phone: 0808 802 3000
e. ica@carersfederation.co.uk

Complaining to the Health Services Ombudsman
It is the aim of the NHS Complaints Procedure that complaints be resolved at a local practice level. However, if you remain dissatisfied you have the right to request an independent review by the Health Services Ombudsman.

If you have any questions about whether the Ombudsman may be able to help you or about how to make a complaint please contact them:-

Helpline: 0845 015 4033
Email: phso.enquires@ombudsman.org.uk
In writing:
The Parliamentary and Health Service Ombudsman
Millbank Tower
21 Millbank

Further information can be found on their website at:

Date published: 15th August, 2023
Date last updated: 15th August, 2023