We run all our surgeries by an appointment system only.
We offer appointments that are available to book 3 days, 7 days and 14 days in advance for routine problems. We offer same day appointments for urgent problems. If there are no same day appointments available, we have a triage list for a Doctor to call you back. Once we have reached a safe capacity on the triage list, you may be advised to call 111. Your may prefer to complete an e-consult which is available via our home page or the NHS app.
How to book an appointment:
To book an appointment, you can call the Surgery on 0191 265 5911. You can also book an appointment by coming into the Surgery to speak to a receptionist. You can do this from 8:30am Monday to Friday. Smear appointments are available to book online through the NHS app or patient access.
How to cancel your appointment:
You can cancel your appointment by replying ‘CANCEL’ to your reminder text. You can also call the Surgery on 0191 265 5911 to cancel.
Appointments for poorly children:
If your child has become unwell in the last few days and you would like urgent advice please contact the surgery and we will arrange for a clinician to speak to you and if necessary to see your child, today – this could save you an unnecessary trip to A+E or a Walk-in Centre.
If you do not attend or cancel your appointment, it is a waste of an appointment. If it was cancelled, the appointment could have been used for another patient who needs it.
If you repeatedly do not attend your appointments, you may be removed from our patient list and be asked to register elsewhere.
To request a home visit, call the surgery before 10am. We ask that patients only request a home visit if they are housebound or terminally ill. Our receptionist will ask you for further details. These include your phone number and address. They will also ask for a brief summary for why a visit is required. A doctor will call you as soon as possible to assess the urgency of your request.
In most of the cases a visit would not be an appropriate use of your GPs time or best for you:
Heart attack, severe crushing pain: Call 999.
Common childhood symptoms such as cold, cough, headache, diarrhoea, vomiting. These patients are usually well enough to travel to the surgery.
Common adult symptoms such as sore throat.
Transport arrangements are patient or carers responsibility.