Our Mission:
“Heaton Road Surgery is committed to working collaboratively to provide our patients with the highest quality of accessible personalised care and ensuring our patient’s best interests come first regardless of race, religion, nationality, age, sexual orientation or gender identity. We are passionate about having a positive impact on reducing health inequalities in our area.”
Our Vision:
- Patient Centred Care: Your individual needs and experiences are our paramount concern and the driving force behind everything we do. We strive to deliver high quality care that is tailored to you.
- High Quality and Inclusion: We are unwavering in our dedication to delivering the highest standards of care and treatment to all patients; tackling inequalities and ensuring diversity, equity, and equal access to our services.
- Collaborative Teamwork: We nurture a culture of collaboration and mutual support, working together in Partnership with other Practices in the Newcastle East Primary Care Network as well as community service providers for the ultimate benefit of our patients.
- Empowering Our Staff: We invest in our staff’s professional development to cultivate a highly skilled workforce. Our staff are expected to embody compassion, courtesy, professionalism, and integrity in all their dealings with patients, their families, and with each other.
- Teaching Practice for Doctors in Training: We are committed to providing the best possible training, support and guidance for the next generation of doctors.
- Safe Environment: We are committed to providing a clean, modern, and safe healthcare environment where you can feel you are in a safe space.
- Development of the Practice: We are aiming to expand the Practice to allow for exciting developments such as being able to host medical students, host additional Doctors in Training and being able to recruit additional clinical staff members to improve the capacity of our service.
- Innovation for Well-Being: We continuously seek innovative solutions to bring about positive change for the well-being of our patients within complex and rapidly changing primary care environments, utilising resources as efficiently as possible.
We commit to:
– Interact with respect and courtesy at all times.
– Deliver advice and treatment in a prompt and considerate manner.
– Empower you to make informed decisions about your health by treating you as a unique individual.
– Discuss available treatments and facilitate referrals to specialists when necessary.
– Act as your advocate and guide when you require health and social services.
– Uphold strict confidentiality in our discussions and record-keeping.
– Stay at the forefront of healthcare developments through continuous learning.
We request from you:
– Show respect to our dedicated staff, who always strive to provide their best for you.
– Attend your appointments or promptly inform us of any changes in your availability.
– Utilise additional signposted services offered by our staff and use out-of-hours services for urgent conditions that cannot wait.
– Share your suggestions or concerns with us promptly, enabling us to continually enhance our services.
– Celebrate our successes and notify us when we exceed your expectations.
Together, we are resolute in our commitment to your well-being and to delivering NHS healthcare services that are uniquely dedicated to your health and happiness.