17-19 Heaton Road, Byker, Newcastle Upon Tyne, NE6 1SA

Telephone: 0191 265 5911


Click on the links below for further information on Practice Policies


Accessibility statement for Heaton Road Surgery This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the website ... [continue] Accessibility

Chaperone Policy

What is a Chaperone for? A chaperone is provided to protect and safeguard both the patient and the clinician during intimate examinations and or procedures. All patients have a right ... [continue] Chaperone Policy

Did Not Attend Policy

There is a huge pressure on Heaton Road Surgery to provide appointments in a timely manner for patients. On average 100 patients each month do not attend their appointments, which ... [continue] Did Not Attend Policy

Shared Care Agreements Policy

From 1st December 2023, Heaton Road Surgery will no longer accept new Shared Care agreements. We have made this difficult decision jointly with our neighboring practices in Newcastle East Primary ... [continue] Shared Care Agreements Policy


We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Confidentiality

Patient’s rights and responsibilities

These are the standards set within this practice for the benefit of our patients.  It is our role to give you treatment and advice.  Following discussion with you, you will ... [continue] Patient’s rights and responsibilities

Privacy Notice

Privacy notices As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy Notice

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

Heaton Road Surgery operates a zero tolerance policy will not tolerate any abuse towards its staff, doctors or other patients. This could be physical, verbal or online abuse. GPs and ... [continue] Violent or abusive behaviour

Date published: 20th August, 2023
Date last updated: 12th February, 2024