There is huge pressure on the practice to provide appointments for patients in a timely manner. If you cannot keep your appointment, please contact the surgery and let us know so we it can be offered to someone else. Heaton Road Surgery does operate an Did Not Attend Policy which can result in patients being asked to register elsewhere for repeated incidents.
The number of appointments which were wasted due to none attendance for the month of August was 147. This equates to over 36 hours of clinical time which could have been offered to patients who need to see a clinician.