Heaton Road Surgery

0191 265 5911

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Practice Boundary

Heaton Road Surgery is able to provide services to people living within the Newcastle upon Tyne postcode areas: NE1 (east of the central motorway, not the city centre) NE2, NE6 ... [continue] Practice Boundary

How to register

Please note our temporary registration arrangements due to Covid-19. We are accepting new patient registrations.  Registration packs can be downloaded from the links below, alternatively they can be posted to ... [continue] How to register

Carers

Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers

Named GP

All patients at Heaton Road Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP

Updating your details

If you change your name, address or telephone number it is important that you let us know.  Please let us know by completing our Change of Personal Details form which ... [continue] Updating your details

Patient’s rights and responsibilities

These are the standards set within this practice for the benefit of our patients.  It is our role to give you treatment and advice.  Following discussion with you, you will ... [continue] Patient’s rights and responsibilities

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Privacy

Privacy notices As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Accessible Information

We want to enable clear communication with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to ... [continue] Accessible Information

Access to medical records

The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be ... [continue] Access to medical records

Compliments

Our dedicated team work hard to provide the highest quality of care. If you are pleased with the service we have provided and would like to leave a complimentary review ... [continue] Compliments

Complaints

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice please let us know.  We ... [continue] Complaints

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website