Accessibility statement for Heaton Road Surgery
This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the website content. This may inadvertently introduce non-accessible content. We will always respond to and resolve any accessibility issues promptly and courteously.
This website is run by Heaton Road Surgery. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
- submit a form using just a keyboard
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
- you may not be able to use the map on our Practice Boundary page – call or email us using the details below for details in another format
Feedback and contact information
If you need information on this website in a different format like large print, easy read, audio recording or braille:
- email: ngccg.heatonroadsurgery@nhs.net
- phone: 0191 2655911
We will consider your request and get back to you within 14 days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Ms P Slater, Patient Services Manager by email: NGCCG.HeatonRdManagement@nhs.net or telephone: 0191 2655911
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone, online or visiting us in person
Our practice telephone number is 0191 2655911
Online services:
- Patient access via our website ( Request advice and treatment)
- NHS app (Order repeat prescriptions and access your medical records)
- Patient access (Order repeat prescriptions and access your medical records)
Our practice has an audio induction loop, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Technical information about this website’s accessibility
Heaton Road Surgery is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Nil of note
Disproportionate burden
Nil of note
Content that’s not within the scope of the accessibility regulations
Nil of note
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services.
We link to the GMS1 patient registration form hosted by the Government. This document is outside our control and consequently falls outside the scope of the accessibility regulations.
We also have PDFs with information on how users can access our services, and forms published as Word documents. By June 2021 we plan to either fix these or replace them with accessible HTML pages where possible.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
What we’re doing to improve accessibility
Our website is provided by GPsurgery.net. Website accessibility is an essential part of providing high quality websites for NHS GP practices. GPsurgery.net reviews the accessibility of their website templates as part of their regular development cycle and will always support our practice to resolve any accessibility issues should they arise.
Preparation of this accessibility statement
This statement was prepared on 23.09.2020. It was last reviewed on 22.10.2020.
The standard website template was last tested on 10.09.2020. The test was carried out by GPsurgery.net.
This website is based on a series of standard page templates. We tested the Home page, a standard text-based page, a standard page that includes a form, the Team page, the News page and an individual news item to ensure a representative proportion of the website was tested.
This website was last tested by the practice on 22.10.2020. The test was carried out by Heaton Road Surgery.
