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0191 265 5911
17-19 Heaton Road
Newcastle upon Tyne Tyne & Wear NE6 1SA

FAQs

Updated on 20th March 2015 at 9:50 am

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Get a blood test
When you are told by a doctor that you need a blood test you should make an appointment with either of our Healthcare assistant or with the phlebotomist.  The doctor will put on your notes what tests are required.

If you are told that you need a fasting blood test the doctor will explain the reasons for this and what you need to do.  You should tell the receptionist this so that they can arrange an early morning appointment for you.

Get test results
You can ring the surgery any time during normal surgery hours to obtain blood test results.  Most tests are available after 5 days but some tests do take longer.  The receptionist can only give you the message attached to the result as authorised by the doctor.  They will not be able to discuss the results further.

Results can only be given to the patient who has had the tests done and only with the doctor’s approval.  If you have any queries about your results discuss them with the doctor either on the telephone or by making an appointment.

Make a complaint
Here at the surgery we pride ourselves on providing a personal and efficient service to all our patients.

If you have a complaint or a comment about the service you have received from the doctors or any of the staff working at the practice please contact Benjamin Hannan, the Business Manager.

We operate a complaints procedure as part of the NHS system for dealing with complaints.  You can view a copy of our complaints procedure online or collect a copy from a member of staff in the surgery.