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0191 265 5911
17-19 Heaton Road
Newcastle upon Tyne Tyne & Wear NE6 1SA

About

Updated on 22nd January 2015 at 9:45 am

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Surgery Opening Hours

Our opening times are as follows;
Monday, Wednesday, Thursday and Friday  8:30 am until 6:00 pm.
Tuesday  8:30 am until 8:00 pm
[Please note we are closed between 12:00 to 13:30 on Thursday’s for staff training]

Home Visits

Requests for home visits may be made by calling the surgery, preferably before 10:00am if at all possible.  We ask that patients only request a home visit if they are genuinely housebound and too unwell to come to the surgery.

When you ring our reception staff will ask you for your address, telephone number and a brief summary of why a visit is required.  A Doctor will ring you back as soon as possible to assess the urgency of your request.

Home Visiting Guidelines

GP Visit recommended:  Home visiting makes clinical sense and is the best way of giving medical opinion involving the terminally ill or a truly housebound patient for whom travel to practice premises by car would cause deterioration in their medical condition.

GP visit may be useful:  Following a conversation with a health professional, it may be agreed that a seriously ill patient may be helped by a GPs visit.

GP visit is not usual: In most of these cases a visit would not be an appropriate use of your GPs time or best for you:

  • Heart attack  severe crushing pain:  The best approach is to call an emergency paramedic ambulance
  • Common symptoms of childhood: fevers, cold, cough, earache, headache, diarrhoes, vomiting and most cases of abdominal pain. These patients are usually well enough to travel to the surgery.  It is not harmful to take a child with fever outside
  • Adults with common problems such as cough, sore throat, influenza are also readily transportable to the doctors surgery.  Transport arrangements are the responsibility of the patient or their carers.